Frequently-Asked Questions

Frequently-Asked Questions 2017-10-18T09:14:32+00:00

Yes. The law states that all household members or anyone who uses your car on a regular basis must be listed on your auto insurance policy as a driver, however, anyone who is not a household member and only uses your car on a rare occasion can drive your car.

No.  If your neighbor is found at fault and gets a surcharge, it will cause his/her own insurance to go up.  The driving record follows the driver, not the car.  On the other hand, if a listed driver on your policy gets a surcharge on their driving record, it can cause your premium to increase.

Yes, your coverage will follow you. We do suggest, however, that you also purchase the coverage offered by the car rental company. Rental contracts are all different, and can be very confusing.

Some contracts require that if you get in an accident and the vehicle needs to be repaired, you have to pay the fair rental value for that car for everyday the car is being repaired. Your auto insurance policy will not cover that. Some contracts have been reported to require that, if you total the car, you replace the used vehicle you rented with a brand new one.  Your insurance will not cover that either — it is for “actual cash value” of the vehicle at the time of the loss. So, unless you understand the rental contract completely, we strongly suggest you purchase the extra insurance to cover these loopholes.

To cancel your car insurance, you must turn your plates and registration in to the Registry of Motor Vehicles.  Please let us know when you do this — the Registry does not tell us.  For a small fee, our Registry runner will turn your license plates and registration in for you, saving you a trip to the Registry. Once we receive proof that you’ve turned in your plates and registration, we will request cancellation of your policy.

Yes. If you don’t tell us, we will not know to remove the bank or finance company from your policy.  As long as you have a car loan, they will be listed as a loss payee on your policy.   If you report a claim, the check will automatically be made payable to you and the bank.  To avoid the delay of sending the check back and having it reissued in just your name, give us a call when you pay off your car loan and we’ll update your policy accordingly.

Never give anyone money for a car if they do not give you the Title. You do not own the car until the Title is signed over to you, even if you give them the money.

The Dealer
Some Massachusetts dealerships are on the “Drive Program”. They are allowed to fax the necessary paperwork to us to be stamped and certified, we fax it back to them, and they issue your plates and registration right from the dealership. Please remember we need your permission before we can do anything, so please call us.

Page Insurance
If dealership is not in MA, is not on the Drive Program, or you are buying the vehicle from a private person, you will need to bring the paperwork into our office to be stamped and certified before it goes to the Registry.

If you are going to have a loan on the vehicle, the bank will require proof of insurance before they issue you the check to pay for the car. This is called a “binder”. You need to call us with the year, make, model, and VIN number of the vehicle so that we can issue the binder. We will also need the name and address of the bank you are using.

Once the bank gets the binder, they will give you the check to purchase the car. You give the seller the check and they give you the Title to the car. You also need a Bill of Sale, unless the Title has a space on the back to write down the sale price of the car.

We will need the Title to the new vehicle, and the bill of sale (if applicable). If the vehicle is new, we need the window sticker. We also need the registration of your prior vehicle if you are transferring the plates from that vehicle. After we check the paperwork and stamp and certify it, you can bring the paperwork to the Registry yourself, or our runner can take it for you for a $20 fee.

You can transfer your plates from one vehicle to another if the new vehicle is going to be registered in exactly the same way as the prior one.

For example, if Mr. and Mrs. Smith own the old car and they trade it in for a new car, they can do a transfer the plates if the new car is titled and registered as Mr. and Mrs. Smith. If the new car is bought in just Mrs. Smith’s name, the plates cannot be transferred because the names are not exactly the same. In this case, they would have to turn in the plates registered to both of them, and get new plates and registration in just the wife’s name.

You have seven (7) days from the day you relinquish ownership of the old car, to put the plates on the new car before the paperwork must be processed at the Registry of Motor Vehicles.

If you still own the old car, you cannot put the plates onto the new car until the paperwork is processed at the Registry of Motor Vehicles.

Remember: if you are going to sell the old vehicle yourself, you may want to get new plates on the new car so that people can “test drive” the old vehicle. Once you sell the old vehicle, you would then turn those plates in to the Registry.

Once your vehicle is registered, you have seven (7) days to get a Massachusetts Safety Inspection Sticker.

If you buy the vehicle from a dealership that is licensed in the state of Massachusetts, your sales tax is 6.25% of the purchase price of the car.  For example, if you paid $15,000 for the car, you would use this equation to calculate the sales tax:

15000 x .0625 = $937.50

If the dealership is not licensed or you purchased the vehicle by private sale, the sales tax is calculated at 5% of book value or 5% of the purchase price, whichever amount is higher.  To determine the current book value, go to the Kelley Blue Book website.

For more information about registering vehicles in Massachusetts, please visit the Registry of Motor Vehicles website at www.massrmv.com or give us a call at 978-465-5301.

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If you didn’t find the answer you were looking for on our FAQ list, feel free to call us at 978-465-5301 or fill out this simple form and we’ll get back to you as soon as possible.